Frequently Asked About Privacy
We collect your full name, date of birth, email address, phone number, home address, and payment details. During account verification, we may ask for ID or proof of address. This information helps us confirm your identity, prevent fraud, and process deposits and withdrawals securely through DANA, OVO, GoPay or QRIS.
Yes. Contact our support team via live chat or email and request a data access report. Include your username and registered email. We'll verify your identity and send you a complete file of your personal information, account history, and transactions within seven business days.
We share payment data only with our DANA, OVO, GoPay and QRIS processors to complete transactions. We may share information with fraud-detection services and legal authorities where required by law. Your gaming history and account details remain private within koko5000 slot and are not sold to marketers.
We retain your account data for three years after closure to handle disputes and respond to data requests. Transaction records are kept for seven years for financial compliance. After these periods, you can request permanent deletion of your personal information where local law permits.
No. Payment details are never stored on our systems. Your DANA, OVO, GoPay and QRIS credentials go directly to the payment processor using encryption. We keep only transaction confirmation codes and amounts. This separation protects you from data breaches at any single point.
Change your password immediately through the account settings page. Then contact live chat support with details of the suspicious activity. We'll review your login history, secure your account, and investigate any unauthorized transactions. Withdrawal verification helps prevent unauthorized fund transfers.
You can request account closure through support. We will stop processing your data for active play immediately. However, transaction records are kept for seven years for regulatory compliance. Personal details are retained for three years post-closure to handle disputes and respond to access requests, where local law permits.
